Off-hours support - Advantagecom Networks, Inc.

Sales
Mon-Fri, 9AM - 5PM
1-888-509-0025
509-529-6983
Extension 198
Email Sales

Tech Support
Mon-Fri, 9AM - 5PM
1-888-509-8644
509-522-3696
Extension 199
Email Support

Off-hours Support
Click Here for information on how to use this service.

Billing
Mon-Fri, 9AM - 5PM
1-888-509-8644
509-522-3696
Email Billing

All times are Pacific Time

This page and its content Copyright ©
1998-2002 by

Advantagecom
Networks
255 A St.
Walla Walla, WA 99362, USA

Off-hours Support

We have someone that is on call for your support needs during hours that regular technical support is not available. Off-hours support is by pager only and is only available for direct customers of Advantagecom Networks and authorized contacts for those accounts. It is available during hours not listed as regular support hours and on legal holidays.

There is a charge of $25 per incident for pager support, regardless of what day or hour it is used. It is in your best financial interest to only use pager support for emergencies that outweigh the cost of the service. You WILL be charged the pager support fee if you page us and we respond. The pager support fee will not be charged if the problem is a crashed shared server or network outage that you didn't cause. If your colocated server crashes and you need to use pager support, the pager support fee does apply. ALL other instances will incur the pager support fee.

Please use our normal support phone numbers (at left) during normally scheduled support hours. Feel free to leave us a voice mail at the proper extension (at left) and we'll get back to you as soon as possible.

Also, please note that the information below on how to contact us during off-hours may change without notice. Please refer directly to this page to ensure you have the latest information. Please click "refresh" or "reload" on your browser. Thank you!

You can page us by phone or email. Provided that enough information is provided for us to contact you, a technical support representative will be in contact with you shortly after being paged.

If you would like to page us by phone, you can dial 509-522-9275, wait for the tone to complete, and enter your phone number followed by the "#" symbol. Please use this method if you suspect that your return email address is not functional.

If you would like to page us by email, please follow the instructions below or we may not have enough information to contact you.

To access pager support by email, please email 5229275@nospammers.ext and replace @nospammers.ext with @pager.kelleyspagers.com (this is to prevent spam being sent to this email address and clogging up the system). The message must be sent in plain text format. Do not use HTML formatting or RTF formatting.
In the subject line of the message, please provide a phone number that you may be reached at. It is important that it be included in the subject line due to the limited memory capacity of pagers.
In the first line of the body of the message, indicate which method of contact you would like our tech support representative to use when responding to the page and your name. Please keep in mind that email may be delayed by email servers not under our control or network lines being down. This could delay the page being sent or delay the response if you request a response by email.
In the email, please include the following additional information:
- Domain name and IP address.
- Username and password.
- A description of the problem, including any error message you get, what program is generating the error message, and what you were doing when the problem occurred.

Once the problem has been fixed, we will contact you to let you know that it has been fixed or if we don't have enough information to fix the problem, we'll contact you for additional information.